Privacy Policy

RS Graphics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our design tools, place orders, or interact with our services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, phone number, and company name when you create an account.
• Order Information: Billing and shipping addresses, order details, product selections, custom dimensions, and special instructions.
• Payment Information: Payment details are processed securely by our third-party payment processor (Stripe). We do not store your full credit card number on our servers.
• Design Files: Images, design files, and other content you upload or create using our design tools.
• Communications: Information you provide when contacting us, submitting support tickets, or requesting quotes, including your name, email, phone number, address, company name, and message content.

1.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on pages, clickstream data, and referring URLs.
• Local Storage: We use browser local storage to maintain your session, shopping cart, and saved designs for a seamless experience.
• Image Metadata: EXIF data and other metadata from images you upload may be read for processing purposes.

1.3 Information from Third Parties

• Social Login Providers: If you sign in via Google, Facebook, or Amazon, we receive your name, email address, and profile information as authorized by you through those services.
• Payment Processor: Stripe may provide us with transaction confirmations and limited payment details necessary to fulfill your orders.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including custom design products.
• Create and manage your account.
• Provide our design tools and save your designs for future use.
• Process payments and prevent fraud.
• Communicate with you about orders, support requests, and account updates.
• Respond to your inquiries, support tickets, and quote requests.
• Improve and optimize our website, products, and services.
• Comply with legal obligations and enforce our terms of service.
• Send you marketing communications (only with your consent, and you may opt out at any time).

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in payment processing (Stripe), cloud storage (Supabase), file hosting, shipping, and website operations. These providers are contractually obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, safety, or property.
• With Your Consent: In any other circumstances where you have given us explicit consent to share your information.

4. Data Storage & Security

We store your data using industry-standard cloud infrastructure. Design files and uploads are stored in secure cloud storage with access controls and signed URLs that expire after a limited time.

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and legal compliance purposes.

You may request deletion of your account and associated data by contacting us. Design files and uploaded content will be deleted upon account deletion, except where retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your personal information.
• Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at privacy@rsgraphics.ca. We will respond to your request within 30 days.

7. Cookies & Local Storage

Our website uses browser local storage to maintain essential functionality including your authentication session, shopping cart contents, and locally saved designs. These are necessary for the proper operation of our Services.

We may also use cookies or similar technologies for analytics and performance monitoring. You can control cookie settings through your browser preferences, though disabling certain storage mechanisms may affect your ability to use our Services.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@rsgraphics.ca
• Visit our Contact Page
• Submit a Support Ticket